Pullman Hai Phong Grand Hotel is a five-star Accor property at 12 Tran Phu Street, Hai Phong, with 364 guest rooms. Guest reviews on Tripadvisor give it a 5.0/5 rating from 382 travellers, while Booking.com shows a score of approximately 9/10. This review brings together verified guest feedback, current price data, and the hotel’s six dining outlets to help you plan your stay.
Last checked: 2026-09-28
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Hotel Name: Pullman Hai Phong Grand Hotel · Location: 12 Tran Phu Street, Gia Vien Ward, Hai Phong, Vietnam · Star Rating: 5 stars · Guest Rating: 9.5/10 from 363 reviews
Pullman Hai Phong Grand Hotel at a Glance
- Pullman Hai Phong Grand Hotel (Accor)
- 12 Tran Phu Street, Gia Vien Ward, Hai Phong, Vietnam (Accor)
- 5 stars (Accor)
- 5.0/5 from 382 reviews (Tripadvisor)
How We Researched This
Last checked: 2026-09-28.
Sources reviewed: official property website (all.accor.com), Accor newsroom, TripAdvisor reviews, Booking.com listing, travel booking aggregator (uk.trip.com).
No on-site visit, no staff interview, no independent verification of amenities beyond listed sources.
| Attribute | Value |
|---|---|
| Hotel Name | Pullman Hai Phong Grand Hotel |
| Location | 12 Tran Phu Street, Gia Vien Ward, Hai Phong, Vietnam |
| Star Rating | 5 stars |
| Guest Rating | 5.0/5 (Tripadvisor, 382 reviews) |
| Number of Rooms | 364 |
| Check-in / Check-out | 14:00 / 12:00 |
| Dining Outlets | 6 |
| Price From (lowest) | ~£65 per night / VND 2,750,000 per night (Spring promotion) |
Pullman Hai Phong Grand Hotel Reviews
What do guests say about the hotel?
Across TripAdvisor and Booking.com, guests consistently praise the hotel’s modern design, spotless rooms, and extensive facilities. One common highlight is the rooftop bar and the full buffet breakfast. A smaller number of reviews note that certain in-room dining items were occasionally unavailable. The hotel’s management responded on TripAdvisor, stating that “As the newest and most premium hotel in Hai Phong, our pricing is slightly higher than our competitors.” This transparency helps set expectations.
Are there any common complaints?
The most frequently mentioned drawback is the limited availability of some items on the in-room dining menu. A few guests also pointed out that the price, while justified by the quality, is higher than other hotels in central Hai Phong.
What this means: The hotel’s strong guest scores indicate high satisfaction across most touchpoints, but the occasional gaps in in-room dining suggest confirming restaurant hours in advance.
Pros & Cons
- Pros: Modern and chic design, wonderful pool and gym, rooftop bar with views, full buffet breakfast, central downtown location, 6 dining outlets.
- Cons: Limited in-room dining items reported by some guests; slightly higher price than local competitors.
Best for…
- Families: The kids’ pool and spacious rooms make it a good choice for families.
- Business Travellers: MICE facilities (meeting rooms, business centre) and strong Wi-Fi cater to corporate needs.
- Couples: The rooftop bar and spa create a romantic setting.
- Solo Travellers: Central location and multiple dining options offer convenience and variety.
Pullman Hai Phong Grand Hotel Price
What is the cheapest rate?
The lowest published rate found during research was a Spring Getaway promotion starting at VND 2,750,000 per room per night (for up to four guests), which includes either a day tour of Hai Phong or VND 700,000 in food-and-beverage credit. Regular rates on TripAdvisor’s US listing appeared around US$105–134 per night, while the Vietnam listing showed approximately VND 2,789,474–3,526,316 for a standard room. Affiliate booking platforms often quote from £65 per night, but actual rates vary by travel dates and room type.
Does the price include breakfast?
According to Booking.com, the hotel offers numerous breakfast formats: continental, Italian, full English/Irish, vegetarian, vegan, gluten-free, Asian, American, buffet, à la carte, and takeaway. Whether breakfast is included in the quoted rate depends on the booking channel and the specific package selected.
The bottom line: The Pullman Hai Phong Grand Hotel offers competitive value for a five-star property, especially if you can secure a promotion that bundles dining credit or breakfast.
Pullman Hai Phong Grand Hotel Restaurants & Dining
How many restaurants are there?
The hotel features six dining outlets, according to the official Accor listing:
- Mad Cow Wine & Grill – Premium Australian beef, seafood and wine on an open-air terrace.
- Red Flowers Pavilion – Cantonese cuisine with private dining rooms.
- Food Connexion – All-day dining with live show kitchens, Hai Phong dishes and Mediterranean classics.
- Up & Above Rooftop Bar – Rooftop deck with scenic views.
- Pool Bar – Drinks and light snacks by the pool.
- Junction Bar – Lobby bar for casual drinks.
Is there a rooftop bar?
Yes, the Up & Above Rooftop Bar offers panoramic views of Hai Phong and serves cocktails, wine and bar bites. It is a popular spot among guests for sunset drinks.
“Our hotel features six dining outlets.”
— Pullman Hai Phong Grand Hotel official information (Accor)
The implication: With six distinct venues ranging from a Cantonese restaurant to a rooftop bar, the hotel covers most dining preferences without requiring guests to leave the property.
Location & Getting There
The hotel is located at 12 Tran Phu Street in the heart of downtown Hai Phong. It is within walking distance of the city centre’s main attractions and a short drive from Cat Bi International Airport. The official address is confirmed by Accor.
Alternatives in the Set
Travellers considering the Pullman Hai Phong Grand Hotel may also want to look at other Pullman properties in Vietnam. The Pullman Hanoi and Pullman Saigon Centre offer similar five-star standards, with locations in the capital and Ho Chi Minh City respectively. Each has its own dining profile and price range; the Hai Phong property stands out for being the newest and for its extensive rooftop and pool facilities. For more context, read our guide on Pullman Hotel Under Which Group? Accor Is the Answer and see our review of Pullman Miri Waterfront: Star Rating, Ownership & Amenities.
Our Pick
For first-time visitors to Hai Phong, travellers seeking a five-star experience, and business travellers needing MICE facilities, the Pullman Hai Phong Grand Hotel provides a strong combination of modern comfort, dining variety, and central location. Its guest reviews and official amenities support its reputation as a top-tier choice in northern Vietnam.
tripadvisor.com.vn, tripadvisor.ru, pullman.accor.com, tripadvisor.fr, tripadvisor.com, us.trip.com, tripadvisor.de
Frequently Asked Questions
Is Pullman a luxury hotel?
Yes, Pullman is a five-star brand under Accor, and the Pullman Hai Phong Grand Hotel is classified as a five-star property.
Is Pullman a 5-star hotel?
Yes, the Pullman Hai Phong Grand Hotel is officially rated 5 stars by Accor.
Who is Pullman Hotel owned by?
Pullman is owned and operated by Accor, a global hospitality group.
How many stars is Pullman Hai Phong Grand Hotel?
It is a 5-star hotel.
What is the guest rating of Pullman Hai Phong Grand Hotel?
TripAdvisor gives it 5.0/5 from 382 reviews; Booking.com shows approximately 9/10.
What is the address of Pullman Hai Phong Grand Hotel?
12 Tran Phu Street, Gia Vien Ward, Hai Phong, Vietnam.
Does Pullman Hai Phong Grand Hotel have a pool?
Yes, it has an outdoor pool with a dedicated kids’ area.
Sources Cited
- Accor official hotel page – Pullman Hai Phong Grand Hotel
- Accor Newsroom – launch announcement and restaurant descriptions
- TripAdvisor – reviews and price display (US listing)
- TripAdvisor Australia – management response on pricing
- Booking.com – guest score, breakfast formats, and booking details